Return Policy

**Return Policy**

At Compass, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return process.

**Free Returns**
We stand behind the quality of our products. You may return most items within 30 days of receipt for a full refund. Returns are absolutely free of charge — no restocking fees, no hidden costs.

**Conditions for Return**
- Items must be unused, unopened, and in their original packaging.
- All accessories, manuals, and tags must be included.
- Personalized or custom-made items are non-returnable unless defective.

**Refund Process**
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method. You will receive a confirmation email once the refund has been initiated.

**How to Initiate a Return**
To start a return, please contact us via email or phone with your order number and reason for return. We will provide you with a prepaid return shipping label.

**Contact Information**
Company Address:
No. 168 Changjiang Road, Huai'an District, Huai'an City, Jiangsu Province

Email: compass@loaeyes.com

Phone: +86 17304272558

We are here to help you every step of the way.